What is your refund/exchange policy?
Our store policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within 24 hours of receiving them for a different item, provided that the original piece is in its original condition and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged. Earrings cannot be exchanged for hygiene reasons.
In the event of an exchange ( includes sizing issues as well ), the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer won't be refunded.
What happens if my jewellery breaks?
Our jewellery is very delicate; it cannot be handled roughly like statement pieces. Just like glass can break, delicate jewellery will break too if not handled with care. For example; if we added a thicker chain to our starburst necklace, it wouldn't look as pretty as our current piece. There's a lot of design planning and visual consideration before we make a piece to maintain its delicate design aesthetic.
However, Shop Lune is happy to repair your item for you. Repairs start at Rs.500/- and will increase depending on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Please be ready to provide the receipt of your original purchase. Discontinued designs cannot be repaired especially if it was purchased from us 6 months ago or more.