I've placed an order online & need an update. Who do I call or email?
You can also reach out directly at firstname.lastname@example.org or you can get in touch with us through the form below. All of your orders are packed by hand from the studio, Monday-Saturday 11 - 7 pm. That is the best time to contact us and to expect a timely response :) We take upto 24 to 48 hours to respond, so patience is highly appreciated.
How long does it take to get my Shop Lune?
Within 3-4 working days. If an item is not in stock, we special order it for you! Special orders take about 2-4 weeks to be made and prepared for shipping.
Please allow 3-5 weeks (India orders) or 4-6 weeks (International orders) for all special order jewellery to be handmade, just for you!
For any faster shipping services or to inquire on available stock, please email us at email@example.com or give us a call at our Mumbai location: +919307957895. We love our customers and will do what it takes to make you happy!
Do you ship internationally?
Yes, we ship to every place the post office lets us! To know more about the shipping charges, click here.
Match the zone in which you live to the prices.
What if you don't have my size online?
Please email us to special order any item in your size at firstname.lastname@example.org.
What if I would like something in a different material?
Give us a call for pricing information, or email us at email@example.com.
I'm ordering a present - do you gift wrap?
Yes, it comes in a SHOP LUNE gift wrap and with a love note you can write your greeting on! You can also email us a personal message that we can write out on the note for you.
Can I order a different chain than what is offered online?
Sure! You can call us to special order any charm with any chain length, or you can email us at firstname.lastname@example.org. Usually the chains SL uses are 18", 24" and 30". We often select which chain we think works best for each style, but if you’d like another length, just ask!
What if I have questions about the online store?
Please send any questions about our online store or online purchases to the E-Commerce and Shipping Coordinator, email@example.com.